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Do I need to update any of the settings on my firewall or network?
Posted
Updated
Byamanda
- The settings on your firewall that support your old player should also support your new player. In some rare cases, you may need to tweak the settings.
- Click the link below to download the network requirements guide for the new SiriusXM players.
Support
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FAQs
- Articles coming soon
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AMTC
- What if I already paid AMTC for my service? Can I get my money back?
- Will I lose my service during the transition period?
- What do I need to transition my service?
- How do I transition my SiriusXM Business service to Dynamic Media?
- What are my recurring payment options?
- How much does Dynamic Media charge for SiriusXM Business service?
- What will it cost to transition to Dynamic Media?
- Why do I need to transition my service to Dynamic Media?
- Who is Dynamic Media?
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Become a Dealer
- Articles coming soon
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Firmware
- My player stopped playing music after the firmware upgrade. How do I troubleshoot this?
- What is the SiriusXM Scheduling Portal?
- The firmware is upgraded, but my player isn’t responding to the portal. What now?
- How can I tell if my player has been upgraded?
- Which players are eligible for the new firmware update?
- What features come with the new firmware upgrade?
- How do I start using the SiriusXM scheduling portal to control my player?
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Healthcare Music
- Articles coming soon
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Upgrade
- How do I know I’m eligible to receive a replacement player?
- I don’t have a username or password to the Dynamic Media Customer Portal?
- When I click the “Upgrade Now” link it brings me to the Dynamic Media Customer Portal? What is this?
- Do I need to update any of the settings on my firewall or network?
- What do I do with my old player?
- The website says the replacement player is “free.” Are there any hidden costs?
- Does the new player give me any new channels or features?
- How much longer will my player continue to receive SiriusXM Business service?
- Why do I need to replace my current streaming player?
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On Hold Messages
- Do I have to pay you to install my equipment?
- Do I need to buy additional equipment?
- Do you provide music on hold?
- Does Dynamic Media have to install my equipment?
- How much does message on hold service cost per month?
- I’d like to have Dynamic Media produce my Message on Hold statements or in-store promotion announcements. How much will it cost me per message?
- My phone system doesn’t have a standard audio input?
- What equipment do I need to get message on hold in my business?
- What equipment do I need to get music on hold in my business?
- What if my phone system doesn’t have a standard audio input?
- What is a message on hold production?
- What will you charge me to produce my messages?
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In Store Messaging